Shipping policy

Shipping Policy

Free UK delivery on every order

We offer free standard delivery on all orders to addresses in the United Kingdom, with no minimum spend. All prices include VAT, so there is nothing extra to pay when your parcel arrives.

Delivery times

Orders usually arrive within 5–9 business days of being placed.

Business days are Monday to Friday, excluding UK bank holidays.
Orders placed at the weekend or on a bank holiday are processed on the next business day.
During busy periods (such as Black Friday and Christmas) or due to carrier disruption, deliveries may occasionally take a little longer. We will keep you informed if there is any delay to your order.

Where we deliver

We deliver to addresses throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. Deliveries to the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and BFPO addresses may take a few extra days.

Order tracking

As soon as your order has been dispatched, you will receive an email with your tracking number and a link to follow your parcel. Please allow up to 24–48 hours for tracking information to update.

Delivery address

Please check your delivery address carefully at checkout. If you notice a mistake, email us at atencionclienteshop2@gmail.com as soon as possible — we can update the address as long as the order has not yet been dispatched.

Missed deliveries

If you are not in when the courier calls, they will usually leave a card or notification explaining how to rearrange delivery or collect your parcel. Parcels that are not collected may be returned to us; in that case please contact us and we will arrange to resend your order.

Late, lost or damaged parcels

If your order has not arrived within 9 business days, please email us with your order number and we will look into it straight away.
If a parcel is confirmed lost in transit, we will send a replacement or give you a full refund, at your choice.
If your parcel arrives damaged or with items missing, please email us with your order number and photos so we can put it right. See our Returns & Refund Policy for more details.